Privacy Policy

SwiftConnect Wireless LLC ("we," "us," "our") is an independent Authorized Partner of Verizon Wireless. We are not Verizon Corporate. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or call our support line.

Information you provide directly:

• Name, phone number, email address, and mailing address
• Verizon account information you share for support purposes
• Payment-related information when applicable (handled via secure third-party processors)
• Device, plan, and service details discussed during calls

Information collected automatically:

• Cookies and similar technologies: We use cookies to remember preferences, analyze traffic, and measure ad performance.
• Log data: IP address, browser type, device type, pages visited, referring URL, and timestamps.
• Phone call logs: Date, duration, and recording of inbound calls for quality and training.
• Advertising identifiers: When you arrive via Google Ads or similar networks, anonymous click identifiers may be stored.

• To provide and improve customer support services
• To verify your identity when discussing your account
• To respond to inquiries and follow up after support calls
• To monitor call quality and train staff
• To measure marketing effectiveness and prevent fraud
• To comply with legal obligations

We do not sell your personal information. We may share limited information with:

• Verizon: When required to process a request, change, or activation on your behalf.
• Service providers: Phone systems, CRM platforms, analytics providers, and payment processors operating under confidentiality obligations.
• Legal authorities: When required by law, subpoena, or to protect rights and safety.

Our website uses cookies and pixels (including Google Analytics, Google Ads conversion tags, and Meta Pixel) to understand visitor behavior and measure advertising performance. You can disable cookies in your browser settings, but some site features may not function properly.

We retain personal data only for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are typically retained for up to 12 months unless required longer for compliance.

We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no system can guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Opt out of marketing communications
• Opt out of the "sale" or "sharing" of personal information (we do not sell data)
• Request a copy of your data in a portable format

To exercise these rights, email support@swiftconnectwireless.com.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last updated" date.

SwiftConnect Wireless LLC
1450 Brickell Avenue, Suite 1900
Miami, FL 33131, United States
Email: support@swiftconnectwireless.com